Sometimes when your customers needs support you don’t always have their Order ID, or their exact purchase date, and you need to be able to search by other criteria. In ManageByStats you can search your Transactions database using a ton of different variables (date, SKU, ASIN, Name, Order ID, if they’re a Repeat Buyer or not, and even if they left Feedback or a Review).
The point is, speed of Customer Support is what gives customers a good experience, and this is vital to maintaining a high Star Rating on your products. The MBS Transactions Database helps you do it.