Knowledge Base

Customer List & Hub

HUB

This is the snapshot overview of key metrics for your Customers.

See at-a-glance info on Total Customer, Repeat Buyers, Sync'd items and a graph of New Customers Weekly.

 

CUSTOMER LIST

This is the full list of all your customers.  Sort and select which columns you'd like to see:

 

NOTE: As of October 1st, 2019, Amazon no longer provides certain personally identifiable customer information; specifically customer name and address.

 

You can Sort (A-Z/Z-A) and Search the list, and the top bar lets you jump to the next page or the end, and also provides info on how many records, etc:

Each customer record is a row.  The Number Of Rows tells you how many customers are in your database.

Note:  all customers for all associated shops appear in this list.  The Customer List contains all customer records, including customers from other shops.  For example, if you have a UK and a US shop set up, you will see records for both shops in the Customer List.

If you click the Edit button on any customer row you get a dialog with additional info on that customer, including the ZIP and other fields that can be edited:

Fields that are grayed out pull and fill data automatically, if available.  White fields can be edited or filled in manually.

If you scroll down to the bottom of any customer Edit box you’ll see order info, along with a Save button:

The Save button will save any changes/edits you’ve made.

The links are live and can be clicked.

Let’s look at a few specific columns.

Opt Out

If you want to opt a customer out of receiving emails, you can do so by Editing the customer and making a selection from the Opt Out pulldown and clicking Save.

When you click the Opt Out pulldown you’ll see two affirmative options:

Notes

While ManageByStats is not a full-on CRM (Customer Relationship Management) tool, the Notes field allows you to enter notes for a customer that can be referred to later.

Views

Save views for easy display later: