Knowledge Base

Secondary Users

Amazon has introduced new requirements for some Seller Central accounts when adding Secondary Users. You may see something like this:

If you are prompted with this, click “Continue“. You will see this next:

Click “No” when asked if the User will handle return requests and/or issue refunds. You will see this next:

  1. Fill in the form as follows:
    1. Title: Mr.
    2. Name: Philip M Jepsen
    3. Country of Citizenship: United States or aes_country-name_US-18316
    4. Country of Birth: Denmark
    5. Date of Birth: February 17, 1958
    6. Passport # 123456789
    7. Expiration Date: January 1, 2029
    8. Residential Address: aes_country-name_US-18316
    9. Address: 2013 Weaver Park Drive, Clearwater, Florida 33765

Then click “Save and continue“.

You should then see a “Success” message from Amazon. If you are prompted for any other forms to be filled out, you can ignore these and simply click on “Settings” in the top right corner.

Then go to “User Permissions” and you will be able to grant the needed User Permissions now.  See the User Permissions page in this Knowledge Base section for how to set the permissions.