Knowledge Base

Transactions List

This is a list of all transactions, formatted similarly to the Customer List, with Columns selection options.

Most of the column headers are self-explanatory, and you’ll notice that some of the links in certain columns are clickable.

Let’s talk about each of the items that can be clicked.


NOTE: As of October 1st, 2019, Amazon no longer provides certain personally identifiable customer information; specifically customer name and address.


Order ID

The order IDs are linked to the Amazon order info and will take you to your Seller Central account and the order details.

Note, you’ll need to be logged into your Seller Central account or log into it when you click the link.

Contact Name

Clicking the link will open that customer’s contact info in a new tab.


This is the spyglass button:

The Track button connects to the applicable carrier, and when the tracking info is available will take you directly to their site and the tracking info for that order.

Other Buttons

To the far right on each Transaction line you’ll also see two other buttons:

These are Edit and Unsubscribe.

The edit button brings up a dialog for that transaction which will display more fields of information.  You can add Notes, see all other Transactions for that receiver and more.

As with Customer records, the Transaction record dialog box will expand the information available for that record, and includes links to Seller Central for the order(s) placed.

The mail icon is an Unsubscribe button and gives you a way to manually unsubscribe a user either from that order, or from any orders.

If you have an order number you can search for that transaction here, under Transactions, and you can click the button to get the option to either unsubscribe the customer altogether, or just unsubscribe them from any more emails having to do with that order.

When you click the Unsubscribe button you get two options:

Click the appropriate button and the Unsubscribe will be applied.

See also SellerMail for more on the Unsubscribe function.


Customer List

Repeat Buyers